Website Privacy Notice

This notice explains information that may be involved in online enquiries, contact communication and language preferences, together with its purpose and user choices.

Harchen processes information necessary to answer enquiries, communicate with customers, provide relevant services and protect the website, subject to actual business and applicable requirements.

1. Information That May Be Collected

An online enquiry may include contact name, company, email, phone, origin, destination, cargo information, required services and additional notes. Necessary security logs may also record submission time, request source and risk assessment results.

2. Purpose of Processing

Information is used to answer enquiries, understand logistics requirements, arrange follow-up communication, prevent spam, maintain website security and meet applicable compliance obligations. It should not be sold to third parties.

3. Language Preference

The website stores a Chinese or English preference in browser local storage only for language navigation. It is not cross-site advertising tracking.

4. Security and Retention

Harchen applies appropriate access controls, input validation, security logging and necessary backup measures according to the actual service. Retention follows business communication, dispute handling and applicable requirements.

5. User Choices

Users may contact Harchen by phone or email instead of the online form. Questions or requests about submitted information may be sent to harchen@harchen.com.

6. Contact

Questions about personal information or submitted details may be sent to harchen@harchen.com.

First-party traffic attribution

To improve route content, tools and enquiry conversion, the website records first-party visit and page-engagement data. This may include visit time, visitor and session identifiers, IP address, approximate country/region and city inferred from the IP, network operator, landing and exit pages, referring website, search engine or AI assistant, UTM campaign, device, browser, operating system, page views, visible engagement time and scroll depth. An IP may be sent server-side to a geolocation service to obtain an approximate location; the result may be inaccurate and is not used for precise tracking. The administrator can disable raw-IP storage or geolocation and configure retention. This data is used for aggregate analytics, security, experience improvement and enquiry attribution, not cross-site advertising or sale.

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